Resurrection crown logo

125 Neal Street
Suite A
Pleasanton, CA 94566

ph: 925-846-2323

Frequently Asked Questions

 

Q:  What does Resurrection consign?

Resurrection accepts only the highest quality, lightly used, brand name merchandise for consignment.

  • Apparel must be new or next to perfect condition, dry-cleaned or pressed and on hangers (hangers will be returned after they have been logged by Resurrection).
  • We accept Authentic designer clothing, purses, sunglasses, shoes, belts, scarves and other accessories.
  • Resurrection selects the items we accept based on our customer preferences. 
  • Apparel must be current in style within the past two to three seasons. We will not accept merchandise with any stains, snags, broken zippers/snaps or missing buttons.
Q: What happens to items that don't sell?
  • Items consigned will remain on the store floor for 60 days. It is the consignor's responsibility to pick up any unsold items within one week of the consignment expiration. Otherwise, the items left will be automatically donated. Should consignors wish to donate, we will provide donation claim forms.
  • All items that do not sell are donated to Shepherd's Gate if you do not wish to pick them up at the end of the consignment term.
Q: How do you determine what to consign?

PLEASE understand that we consign based on customer buying patterns and current fashion trends.  While we understand it is hard to not take this personally. PLEASE do not be upset!!!  Keeping our consignments at the highest level is great for both the consignor and consignee in the long run. 

Q:  How do you determine the price?

Apparel will be priced for resale at approximately 50%-70% off original retail prices. All merchandise is left at your own risk. Unfortunately, Resurrection cannot be responsible for items that are lost, damaged or stolen.

  • Any items, which are damaged, may be reduced at our discretion. We reserve the right to refuse service.
Q:  How many items can I bring in?

First time consignors will have a 5-item minimum and a 25-item maximum.

Q: Do I need to make an appointment to bring in items?

Unlike other consignment stores, appointments are NOT necessary for drop-off and pick-up of merchandise.  Due to the volume of business on Saturdays, we request that you drop off your items Monday - Friday.

Simply come by the store during business hours and drop off your items.  We will either go through them with you, or if we are busy, we will call you once intake is complete.

Q: Can I bring in summer clothes during the winter?

Resurrection only accepts items on a seasonal basis.

Q:   How much do I get paid for my items?

Consignor split is 50/50 based on the final selling price of each item.

  • Resurrection reserves the right to run special promotions at the company's discretion to expedite sales.
Q:  How do I get paid?

Consignor checks will be issued during the first week of every month. Consignors will be notified by the 7th via phone if there is a check to be picked up.  Resurrection does not make cash payouts.

Please note that consignor checks will NO LONGER BE MAILED OUT.

Q: So do I just drop off items? How long does it take?

The first time you consign we will need to either input your information into the computer or have you fill out a form with your contact information.  If we are not busy with customers we will go through your items with you and let you know which items are accepted and return the hangers to you.  If we are busy, we will go through your items at our earliest convenience and call you once intake is complete.  As our storage space is limited, we will need for you to pick up hangers, shoeboxes, etc. within one week of drop off.

We attempt to get all new items on the floor within  day.  You are welcome to come back within a ew days of dropping off your items to receive a printed copy of your drop off sheet.

Q:  What are your hours?

Resurrection Hours:

Monday - Friday 11-5

Saturday - 10-5

We are also available by appointment

 

 

Still have questions? Please contact us anytime! We look forward to hearing from you.  Really!!!

Copyright Resurrection 2010. All rights reserved.

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125 Neal Street
Suite A
Pleasanton, CA 94566

ph: 925-846-2323